Art. 1. Acceptance of sales conditions

The contract between the Seller and the Customer shall be deemed concluded upon the Seller’s sending of the order acceptance email in accordance with the purchase methods set forth below. By placing an order using the various methods provided, the Customer declares to have read all the information provided during the purchasing process and to fully accept the general and payment conditions set forth below.

If the Customer is a consumer, once the online purchase process is completed, they shall print or save an electronic copy of and in any case keep these general sales conditions.

The Customer shall have no right to damages or compensation, nor any contractual or extra-contractual liability for direct or indirect damages to persons and/or property caused by the non-acceptance, even partial, of an order.

Art. 2. Purchase method

The Customer may purchase only the products listed in the Site’s electronic catalog at the time of placing the order, as described in their respective information sheets. It is understood that the image accompanying the product description sheet may not perfectly represent its characteristics but may differ in color, dimensions, and accessories shown. All purchase support information is to be considered as simple generic informative material, not referring to the actual characteristics of a single product.

The correct receipt of the order is confirmed by the Seller by means of an email response, sent to the email address provided by the Customer. This confirmation message will include the Date and Time of order execution and an Order Number, to be used in any further communication with the Seller. The message will reproduce all the data entered by the Customer, who undertakes to verify its correctness and to communicate any corrections promptly, using the customer service.

The Seller will check the availability of the products in stock and will subsequently send the order acceptance email, thereby finalizing the purchase contract and including the estimated delivery date according to the best practices of the logistic partner. In the event of non-acceptance of the order, the Seller guarantees communication to the Customer by email or telephone within three days from the receipt of the summary email.

Art. 3. Payment method

Credit card: In cases of purchasing merchandise with Credit Card payment method, the credit card will be charged upon order fulfillment.
The Seller reserves the right to request additional information from the Customer (e.g., telephone number) or the submission of documents proving ownership of the Card used. In the absence of the requested documentation, the Seller reserves the right not to accept the order.

At no point during the purchase procedure is the Seller able to know the credit card information of the buyer, transmitted via secure connection directly to the bank site managing the transaction. The Seller does not store or have access to the Customer’s credit card information.

Cash on delivery: In case of Cash on Delivery purchases, no additional contribution will be applied to the total amount, as clearly indicated when choosing the payment method. Payment, to be made directly to the courier, will occur upon delivery of the products. Payment can only be made in cash, checks are not accepted.

Purchases via PayPal: In cases of purchasing merchandise with PayPal payment method, upon the conclusion of the online transaction, PayPal will immediately charge the amount related to the purchase made.

Art. 4. Shipping method

The Seller may accept orders with delivery worldwide. We use the best national and international express courier companies to ship worldwide, thus ensuring safe, fast, and traceable service. All orders are processed and shipped within 2 working days from order acceptance.

For each order placed, the Seller issues a document accompanying the shipped material. For any invoice issuance, the information provided by the Customer at the time of the order shall prevail. After order execution, it will no longer be possible to request the invoice if such intention has not been previously expressed. After invoice issuance, it will not be possible to make changes to it.

Delivery costs, if any, are borne by the Seller and are clearly stated during the order process. Nothing is owed in addition by the Customer in relation to the total order.

The delivery of the ordered items is understood to be at street level unless:

• there is different communication from our customer service, as provided in the product technical sheet, explicit purchase of delivery to the floor, if provided.

Upon delivery of the goods by the courier, the Customer is required to check:

• that the number of packages delivered corresponds to what is indicated in the accompanying document;
• that the packaging is intact, undamaged, not wet, or altered in any way, including the closing materials (adhesive tape or straps).

Any damage to the packaging and/or the product or the non-correspondence of the number of packages or indications must be immediately contested, by affixing the wording “CHECK RESERVE” (SPECIFYING THE REASON FOR THE RESERVE, e.g., “torn packaging”, “crushed packaging”, etc.) on the courier’s delivery proof. Once the courier’s document is signed, the Customer cannot make any objections regarding the external characteristics of what has been delivered.

Any problems regarding the physical integrity, correspondence, or completeness of the received products must be reported within 3 days of delivery, according to the methods provided in this document.